FREQUENTLY ASKED QUESTIONs

About Sonjiki

Sonjiki is an online retailer / brand based in United Kingdom. The name Sonjiki is actually a Hausa phrase (son jiki) which means “love yourself”.

You can contact us using:

We aim to answer your queries within 24 hours (Monday – Friday)

Orders

All payments are processed via PayPal. PayPal allows you to make payments using a variety of methods including debit cards, credit cards, bank account, PayPal Credit, PayPal Cash, PayPal Cash Plus account balance and rewards balance.

We are an online-only retailer, at the moment. All orders must be placed on this website to ensure efficient processing and fast delivery.

Shipping

All orders placed before 5pm GMT will be dispatched on the next working day. A full postal address must be provided; we cannot deliver to PO Boxes as a signature is required at the point of delivery.

All orders are dispatched via a signed for service and must be signed for. If a delivery is missed, a missed-delivery notice is left at the delivery address requesting delivery re-arrangement or collection. Following a delivery confirmation, Sonjiki will not be held responsible for any missing parcel disputes.

Parcels may be subject to customs clearance; this can cause a delay to you receiving your parcel. You are responsible for any duties, customs fees or other taxes as determined by your country. Sonjiki has no control over these charges.

An undelivered parcel following delivery attempt will be retained by our delivery agent for a short period of time. If during this time the parcel is not collected or redelivered, the parcel may be returned to Sonjiki. In such an event, a refund for the original order (minus original shipping fees and any incurred return fees) will be issued to the customer’s paying account.