All orders placed before 5pm GMT are dispatched on the next working day. A full postal address must be provided; we cannot deliver to PO Boxes as a signature is required at the point of delivery.

If a delivery is missed, a missed-delivery notice is left at the delivery address requesting delivery re-arrangement or collection. Following a delivery confirmation, Sonjiki will not be held responsible for any missing parcel disputes.

Undelivered Parcel

An undelivered parcel following delivery attempt will be retained by our delivery agent for a short period of time. If during this time the parcel is not collected or redelivered, the parcel may be returned to Sonjiki.  In such an event, a refund for the original order (minus original shipping fees and any incurred return fees) will be issued to the customer’s paying account.

Additional information for orders outside the UK

Parcels may be subject to customs clearance; this can cause a delay to you receiving your parcel. You are responsible for any duties, customs fees or other taxes as determined by your country. Sonjiki has no control over these charges.

Transit Times

All orders placed before 5pm GMT are dispatched on the next working day. A working day is considered to be Monday through Friday, excluding weekends and public holidays.

1 – 2 working days3 to 5 working daysUnited Kingdom (UK)
4  to 5 working days7 to 10 working daysAustria, Belgium, Canada, France, Germany, Hungary, Ireland Rep. of, Luxembourg, Mexico, Monaco, Netherlands, Portugal, Slovakia, Slovenia and United States
5 to 10 working days11 to 20 working daysRest of the world
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