For all Sonjiki products.
We hope you are happy with your purchase however, you can return your item to Sonjiki in its unused and resalable condition within 14 days of receipt. We cannot accept returns that have been torn, soiled or damaged due to incorrect use. In this event, please notify Sonjiki of your intention to return an item.
Item must be re-packed in a secure, waterproof package with labels/tags still attached. Please remember to obtain proof of postage from the post office and keep it safe as evidence of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable . If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional information for orders outside the UK
If you are returning an item to us from outside of the UK, please make sure a customs declaration form or similar is completed marking the parcel as ‘RETURNED GOODS’. Sonjiki may refuse a return if additional charges are applied or deduct the additional charge from the refund amount.
All refunds are processed on receipt and inspection of the returned item and an email is sent to advise this. Refund amount will be subject to the original shipping fees deduction. Any shipping fees incurred by you will not be refunded. Oh Sonjiki reserves the right to refuse a refund if you are unable to provide the proof of posting. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund after 10 working days, contact your bank, there is often some processing time before a refund is reflected. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Unfortunately we are not in a position to offer exchanges however; you may return your purchase for a refund and place a new order (please review the returns policy).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.