DELIVERY POLICY
Temporary Halt to Dispatches
Please note that dispatch operations will be temporarily halted from July 31, 2024. All orders placed after 5pm GMT on July 30, 2024, will be dispatched on September 1, 2024.
Standard Order Processing
All orders placed before 5pm GMT are dispatched on the next working day. A full postal address must be provided; we cannot deliver to PO Boxes as a signature is required at the point of delivery. A working day is considered to be Monday through Friday, excluding weekends and public holidays.
Orders Outside the UK
Parcels may be subject to customs clearance; this can cause a delay in receiving your parcel. You are responsible for any duties, customs fees, or other taxes as determined by your country. Sonjiki has no control over these charges. Please ensure you are aware of your country’s customs policies before placing an order.
Delivery Confirmation
If a delivery is missed, a missed-delivery notice is left at the delivery address requesting delivery re-arrangement or collection. Following a delivery confirmation, Sonjiki will not be held responsible for any missing parcel disputes.
Undelivered Parcels
An undelivered parcel following a delivery attempt will be retained by our delivery agent for a short period of time. If during this time the parcel is not collected or redelivered, the parcel may be returned to Sonjiki. In such an event, a refund for the original order (minus original shipping fees and any incurred return fees) will be issued to the customer’s paying account. Customers are responsible for ensuring that they are available to receive their parcels or arrange for re-delivery within the specified time frame.
Return Policy for Uncollected Items
If an item is returned to us due to non-collection or incorrect address, we will notify you upon receipt. You can choose to have the item re-shipped at your expense or request a refund, minus the original shipping fees and any return fees incurred.
Customer Responsibilities
Customers are responsible for providing accurate delivery information and ensuring someone is available to sign for the delivery. In cases where the delivery address is incorrect or the parcel is unclaimed, additional shipping fees may apply.
For any questions or further information, please contact us at hello@sonjiki.co.uk or +44 7767 339219.
Transit Times
All orders placed before 5pm GMT are dispatched on the next working day. A working day is considered to be Monday through Friday, excluding weekends and public holidays.
| EXPRESS | ECONOMY | Countries |
| 1 – 2 working days | 3 to 5 working days | United Kingdom (UK) |
| 4 to 5 working days | 7 to 10 working days | Austria, Belgium, Canada, France, Germany, Hungary, Ireland Rep. of, Luxembourg, Mexico, Monaco, Netherlands, Portugal, Slovakia, Slovenia and United States |
| 5 to 10 working days | 11 to 20 working days | Rest of the world |